There are certain events that need to be sent even if the mobile device has been powered down. These are any events that are configured in the device's Event template config to be sent as active messages with a priority of Critical (limited) or Critical.
- Click Manage.
- Under Config Admin, click Templates.
- Make sure the Event templates tab is selected on the left.
- Open the relevant event template containing the events by clicking the green hyperlinked name.
- Click on the event name in the list to open the properties.
- Scroll to Active message sending.
- Set the message priority to:
- Critical (Limited) - The message will be sent immediately using any available transport, including satellite and adhere to the daily message limits. Mobile device will surface if required.
- Critical - The message will be sent immediately using any available transport, including satellite and ignore any daily message limits. Mobile device will surface if required.
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Emergency - The message will be sent immediately using ALL available transport channels, including satellite, and ignore any daily message limits. Mobile device will surface if required.
Note that by configuring events with such high priorities, other configured thresholds could be overridden. For example, the daily satellite message limit will be exceeded if necessary or the lower vehicle battery voltage limit, configured under unit power management - Turn device off when battery voltage fall below, will be ignored.
Warning: Be aware that configuring such high priority events should only be done if this is absolutely necessary. This configuration could result in unexpected satellite data costs or this could completely deplete the battery of a vehicle parked up for an extended time.