If multi-factor authentication (MFA) is enabled on your On-Road IoT user account, you will be prompted to verify your identity with a one-time code each time you sign in to the Powerfleet Manager app. MFA is enabled and configured in the On-Road IoT web application, not in the mobile app.
MFA must be enabled on your On-Road IoT account and set up on an authenticator app before you can sign in with MFA on the Powerfleet Manager app. If MFA is enabled on your account but not yet configured, you will be prompted to complete the setup process on first sign-in.
Signing in with MFA
- Open the Powerfleet Manager app and select On-Road IoT.
- Enter your credentials and tap Sign in.
- On the MFA verification screen, open your authenticator app (for example, Google Authenticator) and locate the current 6-digit code for your account.
- Enter the 6-digit code in the app. The Verify button activates once all 6 digits have been entered.
- Tap Verify — if the code is correct, you are signed in and taken into the app.
MFA codes expire after a short time. If the code in your authenticator app is about to refresh, wait for the new code before entering it.
Error messages
If you see an error during MFA sign-in:
- "Invalid code. Please try again." — The code entered was incorrect. Check your authenticator app for the current code and try again.
- "Failed to authenticate. Your session has expired. Please log in again and retry." — The verification session timed out (sessions expire after 5 minutes). Tap the link to return to the sign-in page and start again.
- "Too many failed attempts. Please wait and try again later." — Too many incorrect codes were entered in a short period. Wait 5 minutes before trying again.
RECOMMENDED READING
Sign in to Powerfleet Manager app
Set up multifactor authentication for On-Road IoT
Admin users: Enable multifactor authentication for a user