The following service requests have been resolved.
| JIRA Key | Zendesk Ticket IDs | Components | Service Request | Affected Region |
| SR-20793 | Firmware | Easy ELD - Unable to drop or add trailer. |
North America
|
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| SR-20769 | Firmware | Solved EasyELD insert and edit error. |
North America
|
|
| SR-20768 | Data, On-Road IoT, Odometer | On-Road IoT: Error resolved when switching to Activity timeline of a Ford OEM device. |
North America
|
|
| SR-20717 | Data, Insight Reports | The relationship between vehicles and drivers has been updated to cater for situations where drivers are swapping between vehicles. |
LATAM
|
|
| SR-20711 | Config compile | The compile fails on devices running firmware versions <5.10 with ELD Bluetooth Display enabled. Confirmed that the compile does not fail on devices running firmware versions >5.10 with ELD Bluetooth Display enabled. |
North America
|
|
| SR-20658 | Data, Insight Reports | Column field's size has been increased to accommodate larger strings of text, specifically for TripIds. |
North America
|
|
| SR-20639 | Config Admin, Config compile | On-Road IoT Location edit - Config status will now change to “config changed”. |
Middle East
|
|
| SR-20628 | Insight Reports, Video events | On-Road IoT - Video download via Visual Media column in Detailed Event report will work successfully. Remember to clear cache. |
LATAM
|
|
| SR-20611 | Event notification | Solved the error returned when opening / editing certain Event notifications. |
Europe
|
|
| SR-20609 | On-Road IoT | Performance improvement on Assets page in On-Road IoT. |
Brazil, Europe
|
|
| SR-20598 | ELD Compliance, Software (Multi) | On the EasyELD Login page after entering username and password the screen gives an error "There was an error loading your information". |
North America
|
|
| SR-20592 | EasyCheck | EasyCheck - Open issue count will be incremented. |
North America
|
|
| SR-20531 | On-Road IoT | Minimize the number of calls to the config API when its response time is slow. |
Africa
|
|
| SR-20520 | Other | On-Road IoT Dashboards - the Fleet Utilization % graph does not exceed 100% |
Europe
|
|
| SR-20441 | Device Integration | FM Downloader - Confirmed no EXCEPTIONS in the log files. |
North America
|
|
| SR-20410 | Live Tracking | Can now successfully select all assets in organization level on live tracking module. |
Africa
|
|
| SR-20393 | Drivers | Driver Coaching - no errors are generated when selecting about 300 drivers when adding, editing and removing Supervisor / Team. |
Europe
|
|
| SR-19107 | 652948 | On-Road IoT | On-Road IoT - IMSI and IMEI number discrepancies resolved when upgrading from FM 37 to MiX 4000 devices. |
Australasia (AsiaPac)
|
| SR-17884 | Insight Reports | Using the Data Query tool, Comprehensive Asset Status report showing serials of FM Units on MiX 4000's. |
Europe
|