Self-service - help
- The help feature in Fleet Manager has been replaced with a new bot where you can search the same help articles in our knowledge base, now on knowledge.powerfleet.com. The knowledge base has been restyled in line with the Powerfleet branding. You can also log a technical support case using the bot, directly from within Unity or Fleet Manager.
Driver Coaching
- A new dropdown feature was added to allow you to select a site when a team is created. This means teams will be created based on the site a driver is located in to allow site-level users to access the module.
Read Add a coaching supervisor/team name.
EasyELD app
- The Agricultural exemption features is now supported for drivers using the EasyELD solution. Learn how to enable this here. Drivers transporting agricultural commodities will now be able to indicate this exemption as needed.
Note: The Agricultural exemption contains new HOS events that are not supported on the previous app versions. To avoid any sign in issues, you will need to delete the previous version if you are on R24.15 and download and reinstall 24.17. This only applies if you are on an older version than R24.16.
MiX Help Centre updates
CAN script changes in release 24.17
CAN and Serial Script requests
Subscribe to sections in the knowledge base
Searching for content in the knowledge base
MiX 4000 Firmware Release - 5.8.16
Vehicle Gateway S - Installation guide
Vehicle Gateway S - Product sheet
Vehicle Gateway S - Product Overview
Vehicle Gateway S - Programming Manual (available to internal users)
Enable/Disable fault codes on the MiX 4000 / MiX 6000
Which devices support fault codes
View a list of asset's fault codes for a certain period
Download the EasyELD Driver guide