A fault code or diagnostic trouble code (DTC) is a code that a vehicle uses to communicate and alert a person to a specific problem with an aspect of the vehicle, also typically indicated by a light on the dashboard.
Users can view fault codes for all Ford OEM-connected assets or those with a CR100, CalAmp, MiX 4000, MiX 6000, and Ruptela mobile device. Fault codes are processed and stored as a message type. View all active fault codes on the Assets page.
Read Which devices support fault codes?
- Click Monitor.
- Under Fleet admin, click Assets.
- You can add the Faults column by using the column chooser at the top right:
This column is only available for selection if a CalAmp device or Ford OEM mobile devic has been enabled for the organization .
Read Enable the mobile device available for your organization
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Only active faults are shown in this column. The icons depict the severity:
- Critical=red
- High=orange
- Medium=gray
- Low=green
- Info= blue.
If the asset has more than one fault, the icon colour indicates the most severe fault. If the severity status is unavailable, it shows as info.
Active faults are faults that have not been resolved. If resolved, they will no longer be shown in the Faults column on the Assets page.
- Sort the Fault column by severity by clicking the column name at the top.
- Click the fault code description to view more details about the faults for that asset. You can see the fault code, category, fault description, severity, when it was first and last detected, the symptom, the recommended action, and the number of occurrences.
- Each active fault for the asset will display on a separate line.
- You can export all the faults on a specific asset to a .CSV file.
- You can sort the fault codes alphabetically by clicking on the Fault code column name at the top. First detected is the date that the fault was first detected for that asset. Last detected is the date that the fault was last reported for that asset. The Occurrences column shows the number of times the fault has been active for that asset.
- Click Close to return to the previous screen.
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You can also view a history of all fault codes for a certain period on the map in Historical tracking.