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Authentication service

Marisa Potgieter
  • Updated

 The Authentication Service is installed on a computer within the organisation. It enables the organisation's company card to be used centrally to unlock each of the DTCOs installed in their vehicles for remote file download.  When the company card is inserted into a card reader connected to this computer with the Authentication Service running, the service automatically sends the card's credentials to each DTCO on the scheduled download date, whether by default schedule or a manual download task.

Install Authentication Service 

  • In On-Road IoT, click Manage.
  • Under DTCO Download Manager, click Settings.
  • Click the Authentication service tab on the left.
  • Click Install authentication service:

InstallAuthService.png

  • The file will start to download to the computer. 
  • Once the file is downloaded, open the MiX.DDD.Services.Authentication.Insatller.exe file and setup will begin.
  • Check the box next to "I agree to the license terms and conditions".
  • Click Install.

RemoteDTCOAuthServiceInstall.png

  • Click Yes to allow changes and wait for installation to complete.
  • Click Close and restart the computer after the installation is completed. 

Columns

  • Connection status - shows whether the Authentication service is available or not available.
  • Version - the version of the utility that is currently installed on the PC.
  • Host - The PC on which the utility is installed.

The Authentication service proxy settings will now be available under the Authentication service tab.

The connection automatically defaults to the direct connection. To change this to a proxy connection, please follow the steps below: 

  • Click Change proxy settings.
  • Select Setup proxy connection.
  • Fill in the Username, Password, Server and Port.
  • Click Save.

Troubleshooting

  • Click on the general search feature on your computer and look for "Services".
  • Click run as administrator.

RunServicesOnWindows.png

  • Search for MiX Remote DTCO Authentication Service and make sure the service is running.

ServiceRunning.png

  • If the service is not running, right-click on MiX Remote DTCO Authentication Service and click Start.
  • Right-click on MiX Remote DTCO Authetication Service, click Properties and make sure that the Startup type is set on Automatic as shown below:

StartupType.png

  • Now open On-Road IoT.
  • Click Manage.
  • Under DTCO Download Manager, click Company Cards.

ClickCompanyCard.png

  • Click on the add a company card icon: CreateNew.png.
  • The following prompt must be shown on the screen: "Please remove the company card from the card reader if inserted and insert it again."
  • Insert the company card reader into the USB Port and the company card afterwards.

InsertCompanyCardReader.png

  • The company card will automatically be recognized in On-Road IoT and the data will be displayed. 

Please note:If the service has not been started correctly, the following message will be shown on the screen: "Unable to detect the MiX DTCO authentication service. The MiX DTCO authentication must be running in order to proceed."

  • Make sure that you started the service as described above.
  • Check that you are using the latest version of your web browser.
  • Try a different USB Port when inserting the company card reader with the company card.
  • Make sure you don't have any previous versions of the Authentication service already installed by searching for another service as described above. If you do find a previous version, please uninstall the services and reinstall it again. 

​pdf icon Download the detailed instructions on the Authentication service installation.

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