Below you will find all the articles in the Support FAQ's section.
Most of these articles are internal and require you to be signed in as a Powerfleet staff member.
If you see a icon, simply sign in using your Powerfleet credentials when prompted to access the content.
AA Connected Car Features Support Training
Associating a Jira key to Salesforce case
Associating a Salesforce case to Jira SR
Auditing of data and actions in On-Road IoT
Automatically Created Drivers Without Trips
DEMT Tool For HOS Enabled Orgs
Device Integration Team SR Requirements
Download case management training document
Engine Hours sync from CAN - troubleshooting
Historical Tracking Depart Halt vs Duration (Subtrip Duration)
How do I know if there are any service interruptions on my environment
Importance of Milestones in Salesforce and Clock Stops
Journey Management Definitions and Explanations
Journey Management Notification Requirements - UserContacts setup
Key Salesforce fields for effective case management
MiX Vision (MVR3322) Profile settings
Move a Case to a different owner or queue
North America Support Escalations Process
Support issues and requests - prioritization and processing guidelines
Support Request Jira Template Changes
Supported features and products per mobile device
Team DOT and Team TNT SR requirements
Technical Support Escalation Process
Ticket Requirements - Advanced Support
Ticket Requirements - Existing Kinesis Data Feed
Ticket Requirements - MiX Integrate
Unable to Amend Asset Details. Error message returned
Why 3-Axis Impact Detection does not isolate the X, Y, or Z Axis
You'll be prompted to sign in to view the articles marked with the lock icon.