We strongly recommended applying the new custom scoring solution in thorough consultation with the RSO or dealer technical team and with the customer considering all the use case boundaries beforehand.
It is important to understand the organization's fleet composition, i.e. unit types and peripherals and the associated capabilities or lack thereof before enabling the custom scoring solution. If, for instance, a unit type does not have a serial port or the event requires door switches to be installed before it can be configured, then that event will not generate for the specific driver or asset.
Since scoring is managed at the organization level, it is also strongly recommended that the “Organization settings – scoring” permission be restricted to the RSO or dealer level. This helps prevent multiple users within the same organization from accessing and potentially overriding each other’s settings, which could significantly affect the entire organization and its drivers — especially if MyMiX is enabled.
As mentioned above, the custom scoring solution is an organization setting, which means it will apply the same scoring model to all assets/drivers in that organization. Custom scoring can therefore not be configured per custom group or site.
Additional points to take note of
- Remember that drivers will be scored as per the configuration of the event for the specific assets that they drive. This is because events are configured differently for different vehicles, e.g. if harsh cornering is selected, the specific event configuration will be different for a heavy vehicle than a car.
- For mixed fleets, if a unit type does not support a specific event, no event will be triggered or recorded, and subsequently, no score generated for that event for the driver.
- Reports can be created per site or custom group, where drivers with similar expected results can be grouped and viewed together.
- Please take note that the custom scoring solution is not supported in MiX Agility but will be supported in Insight Dashboards.
- You can generate the Flexible RAG Daily, Flexible RAG Summary and Flexible RAG Year to Date reports when making use of the RAG scoring solution. These can be found in the Scoring folder.
- Users making use of the custom driver scorecard solution can generate the Flexible Driver Scorecard report.
- The solution is only verified and tested for FM and MiX 4000 unit types and therefore only these devices are currently supported.