EasyELD - How to access Support & provide feedback

1. Tap the menu at the bottom of the screen.

2. Tap Support at the bottom.
3. Tap FAQs to search for and view How-to articles on the help center. Tap the close button to return to the app.
4. Tap [[#Provide feedback or request assistance|Log a support ticket]] to provide anonymous feedback or to request assistance.
5. Tap Share log files to send log files to help the development team debug any issues you might be experiencing.

Provide feedback or request assistance

1. Tap Log a support ticket to request help or provide feedback.
2. Enter your email address and detailed feedback to request assistance. * To provide anonymous feedback you do not have to enter your email address. Feedback is limited to a maximum of 500 characters. * You can add an optional attachment or screenshot by tapping ADD FILE.
3. Choose if you want to add a photo or video file. The size limit is 15 MB per file. You can upload multiple files. * The app will automatically include relevant logs from the onboard computer to facilitate troubleshooting when a support ticket is logged if you are connected to the asset. You will see these in the attachment list.
4. Tap SEND.